Intimi Toys do not measure efforts when the subject is our client privacy. We do whatever it takes to make our order and delivery security. Our packages are totally discreet, curious proof, and also the sender name (NI SERVICES AND SOLUTIONS LLC) is not related to the content. This way, we guarantee your peace of mind while shopping with us.
As a company policy, we follow the steps below to make sure that your name is not exposed or related to the content of the packages.
1. Brown Box or Envelope Without Any Logo
2. No Content Mention or Product Purchased in the External Area of the Box
3. Sender Printed Label
4. Your Name and Address in Post Office / Carrier
5. Boxes With Insurance Against Loss
6. Reinforced Cardboard Box and Plastic Bubble
If you want to know more about each step, please click here.
If your order is placed before 3:00 pm (GMT-7), Monday to Friday, it will be processed and shipped on the same day. All orders are processed within 48 business hours, notice that orders placed during the weekend or holidays will be processed by the following working day.
After placing the order, you will receive an email with all the details of your order. The following email will give you the tracking code for your shipment, which maybe takes up to 24 hours to be updated and become available. In case of not receiving our emails, we recommend checking your email spam folder. This is why checking out with a real email is so important.
Standard – 3 to 5 working days (FREE if you are a logged customers and spend $49 or more)
Priority Mail – 2 to 3 working days
Next Day – 1 working day
Shipping to Canada – 1 to 2 weeks
Shipping to Brazil – 2 to 3 weeks
* If your package is stuck in transit, please wait after the 14 (Canada) or 21 (Brazil) workings days to request an investigation.
** Return labels are not available for international orders. We require customers to purchase shipping for returns for reimbursement.
You will receive an email with the tracking number, however, you can also keep up with your package inside your account at Intimi Toys. Use the link Track My Order. Please note, if you ordered more than one (1) item, it´s possible that they may be shipped from the different warehouse location. In this case, you will receive more than one tracking number and they do not necessary will arrive all on the same day.
If you are still unable to locate your tracking number, please contact our Customer Service Team by emailing [email protected]
If by anyway, you receive the wrong order or an incorrect item, please you have 48 hours of delivery to report this issue by sending an email to [email protected] explaining the mistaken, attaching a photo of the unsealed product and specifying your order number. Our team will quickly resend the correct item for you, and the best part, you will keep the incorrect one, on us!
Intimi Toys does not hold responsibility for orders once they have left our warehouse, especially if an item was lost in delivery or stolen from the recipient’s doorstep. However, if this happens we encourage you to contact the carrier and file a claim with them. We will be open to help you with any information you need.
If the order is not delivered because of wrong address or for any reason the carrier could not deliver because of building rules or not enough space, we will analyze these returns and if they are viable for resale, we will refund the order to you. However, if it’s not viable for resale no credit will be issued as we have to discard the product.
Reinforcing, it is your responsibility to provide us with the correct shipping address.